FAQs

General

How quickly can I get an appointment?

Djinda Health offers flexible appointment scheduling to accommodate your recruitment timelines and workforce requirements.

Where an urgent appointment is required, we aim to arrange pre-employment medicals and occupational health assessments on the same or next business day wherever possible.

Alternatively, appointments can be scheduled for a preferred date and time to suit the candidate and employer.

All appointments are subject to the candidate's location, assessment requirements and availability of suitable assessment providers.

What locations are available for an appointment?

Djinda Health coordinates pre-employment medicals and occupational health assessments across Australia through an extensive network of medical and occupational assessment providers.

With assessment locations in metropolitan and regional centres, most candidates can access a suitable provider within a reasonable distance of their home or workplace.

Our team coordinates appointments based on the candidate's location, assessment requirements and provider availability, providing employers with a single point of contact for their occupational health assessment needs.

For remote locations or specialised assessments, please contact our team to discuss available options.

How do I make an appointment?

Appointments can be arranged by contacting Djinda Health on (08) 8520 8282 or emailing bookings@djindahealth.com.au.

Corporate clients with an established account can also arrange assessments directly through our secure online booking portal.

Once an appointment is confirmed, we provide the assessment location, appointment details and any preparation instructions required for the candidate.

How do we set up an account?

Setting up a corporate account with Djinda Health is straightforward.

Contact our team on (08) 8520 8282 or email admin@djindahealth.com.au to request account registration.

Once your account is established, authorised users can access our secure online portal to arrange pre-employment medicals and occupational health assessments, manage bookings and retrieve completed assessment reports.

Our team can also assist with establishing assessment requirements specific to your organisation and workforce.

How long does it take to receive completed medical assessment results?

Most completed medical assessment results are provided within a few hours. Djinda Health commits to providing completed results within one business day, provided all required assessment information is available.

Medical assessments completed late on Friday or on Saturday will generally be finalised and released during the following Monday, or the next business day where Monday is a public holiday.

Where additional investigations, information from a treating medical practitioner, specialist review or outstanding test results are required, reporting may be delayed. In these circumstances, completed results will be provided within one business day of receiving all outstanding information necessary to finalise the assessment.

Reporting timeframes exclude Sundays and public holidays.

How long do pathology test results take?

Djinda Health coordinates pathology testing through established pathology providers across Australia, depending on the assessment location and testing requirements.

Routine pathology results are generally available within 2–3 business days, although turnaround times may vary depending on the type of testing, laboratory processing requirements and location.

Where pathology results are required to finalise a medical assessment, the completed medical report will generally be issued within one business day of receiving all outstanding results and information necessary to finalise the assessment.

Can I add extra services to our pre-employment medical?

Can I add extra services to our pre-employment medical?

Yes. Djinda Health can tailor pre-employment medical assessments to meet your organisation's specific workplace and role requirements.

Additional assessments may include drug and alcohol testing, audiometry, spirometry, musculoskeletal assessments, functional capacity testing, ECG, vision testing and respiratory mask fit testing.

Our team can assist in identifying suitable assessment components based on the position's physical demands, workplace risks and applicable industry requirements.

Additional services are subject to availability at the selected assessment location and may incur additional charges.

Why Choose Djinda Health?

At Djinda Health, we understand that delays in medical assessments can affect recruitment, mobilisation and workforce planning. Our focus is on providing responsive appointment coordination, efficient assessment processes and timely reporting.

Most completed medical assessment results are available within a few hours, with a commitment to reporting within one business day once all required information has been received. Where further investigations or additional information are necessary, we keep employers informed of the assessment's progress.

Through our secure online booking and results portal, employers can coordinate occupational health assessments across Australia and access completed reports, helping streamline workforce onboarding.